05 Mar 1️⃣ RESPONSE TIMES & CANCELLATION PROCESSING 2️⃣ SUPERVISED NO CONTACT CHECK IN CHECK OUT 3️⃣ COVID-19 DECLARATIONS REQUIRED
1️⃣RESPONSE TIMES, CANCELLATION PROCESSING 2️⃣SUPERVISED NO CONTACT CHECK IN’S CHECK OUT 3️⃣COVID-19 DECLARATION REQUIRED.
To all our valued customers, for the last several days we have been working constantly to proactively facilitate and prioritise your health. For e.g. Department of Health Infection Control training – COVID-19, has been completed to give you additional confidence with proactive procedures ✅.
1️⃣RESPONSE TIMES & PROCESSING. For those who are waiting for responses in relation to cancellations. We are endeavouring to respond & process asap with any eligible refunds processed within normal time frames of 30 days and in chronological order – your patience is certainly appreciated & necessary. Thankyou ?.
2️⃣IMPORTANT: Effective today Tuesday 31/3/20 for e.g. all 15′ spaced appointments are NOW:- LONG DISTANCE SUPERVISED NO CONTACT, facilitated by our commercial transport vehicle in our car park, where the vehicle’s caging is used. WHAT HAPPENS – You arrive, secure pet in vehicle, you leave, we retrieve pet and vice versa. Naturally the vehicles awning door remains open & water is provided?? ✅.
3️⃣COVID-19 DECLARATIONS are also completed declaring your movement & accomodation requirement, so your booking can be reasonably interpreted to facilitate essential shopping, medical, compassionate, exercise, work or education to facilitate self isolation as an identified vulnerable person. ✅ Non-essential gatherings advice, last updated 29/3/20 applies Australian Government Department of Health. Take care – practicing good physical distancing and hand hygiene! ?