05 Mar 6 TICK ☑️☑️☑️☑️☑️☑️CUSTOMER CARE & TRADING UPDATE
?Please refer to website homepage for details https://whitsundaypetresort.com.au
ENTRY TO OUR PROPERTY IS NOW BY PRIOR APPOINTMENT ONLY☑️. WITHOUT EXCEPTION ALL Booking Inquiries MUST now be via our booking inquiry form accessible by “Send us and email now on this website” or “Book Now” on our FB page.
Due to COVID-19 management issues, and written response now required. PHONE BOOKING INQUIRIES, spontaneous walk up, drive by last minute inquiries can NO LONGER OCCUR.
A booking response & booking fee (always been required) now needs to be paid BEFORE an appointment is allocated to you. Why? Appointments are now limited and a fail to show, fail to even call ref. a no show for a tentative inquiry that we may have accepted in the past in good faith, impacts severely on others who miss out. This can no longer occur as a sustainable business practice in these current times. Cancellation & administration fees will always apply and will need to be settled prior to any future bookings. We do appreciate ‘stuff’ happens, but certainly thank you in advance for your additional consideration.??
We have a clear DUTY to ALL OUR CUSTOMERS, including potential customers, to assess Covid-19 response to our health questions, PRIOR to SCHEDULING ANY APPOINTMENT ENTRY to our property. This will ensure social distancing & time separation is professionally managed without potential compromise. They were right?, life is changing ?♂️.
Incidentally, THE LAST APPT. IS 30′ PRIOR TO END OF A SESSION.
???Customers with confirmed IMMINENT BOOKINGS ?, you will be contacted over the next few days to arrange TRANSITION TO APPOINTMENTS. Thank you for your patience. ??
ON TIME 15′ APPOINTMENT CUSTOMER SPACING ENCOURAGED & APPLIES. ☑️
?TO MAINTAIN APPT SPACING INTEGRITY FOR ALL – IF you are RUNNING LATE, ANY POSSIBLE RESCHEDULING ATTEMPT NEEDS TO KINDLY & RESPECTFULLY OCCUR, PRIOR TO APPT. OTHERWISE AUTO CANCEL MAY CERTAINLY APPLY]☑️
?Only ONE ☝️ CUSTOMER is permitted IN the OFFICE at a time, as of 20.3.20. ☑️
?⚕️?⚕️ALL SURFACES TYPICALLY ENCOUNTERED BY CUSTOMERS, ARE CLEANED / FOGGED BETWEEN APPOINTMENTS WITH VET INDUSTRY STANDARD VETERINARY & HOSPITAL GRADE DISINFECTANT – F10SC (@ max. bacteria, fungi, spore, virus killing, instrument sterilising strength) F10SC IS SAFE TO USE IN THE PRESENCE OF Animals & Humans. ???♂️?♀️☑️
?Please refer to our website ONLY for more accurate updated trading days & appointments info during our normal business hours, with the exception of ‘WEDNESDAY’S, where we are NOW CLOSED’. https://whitsundaypetresort.com.au
?OUR RESORT may be CLOSED IMMEDIATELY PRIOR TO & AFTER AN APPOINTMENT. For Example, IF the last appt. of a session is 9.15am on a typically quite off-peak Tuesday, we may elect to close early.
?COLD INFLUENZA CORONA VIRUS COVID-19 MANAGEMENT VISITOR ENTRY REQUIREMENTS – SUBJECT TO ONGOING UPDATES – Click here: https://whitsundaypetresort.com.au/bookings.aspx
We admit it is difficult to get our head around all that is happening. Clearly we must err on the side of caution as the consequences can be severe. Little option but to remain positive, brainstorm ways to get through this, eating that elephant someone delivered us all, one bite at a time. To do that, we must adapt, up the ante, guard against complacency, as we prioritise & focus on our health as a primary goal. Not negotiable. Take care! ???