Short Notice Booking Guide

Auto-Blocking of Immediate Sessions: As bookings are only processed during our opening hours, our booking system automatically and progressively prevents you from making a booking for the upcoming ‘next session’ as closing time nears. However, there’s a potential solution for short notice last-minute check-ins during the final 50 minutes only of the ‘next session’:

Booking Process:

• Next Session Booking:
  • Book for the next session available in the system.
• Vaccination Upload:
  • If you’re a new customer or haven’t previously uploaded, ensure your pet’s current C5/F3 vaccinations are uploaded.
  • Include the previous in-cycle vaccination if the current one was administered less than 15 days ago.
  • Tax invoices are unable to be accepted in lieu of a vaccination booklet or signed vaccination certificate.
• Booking Note (Critical):
  • When booking what the system lets you, NOW include a note requesting a check-in during the LAST 50 minutes only, of the previous session,
  • 10’ appointment spacing applies,
• Example Scenarios:
  • If it’s Saturday afternoon and you are making a booking after we’ve closed at 11:00 AM, and you’re aiming for a Sunday afternoon session check-in (3:00 PM to 4:50 PM), book the next session you can, this is the Monday session and add a note like “Request check-in at (not before) 4:10pm Sunday.” (with options up to 4:50 PM).
  • Similarly, if it’s Monday lunchtime and you are making a booking after we’ve closed at 10:00 AM, and you’re aiming for a Monday afternoon session check-in (3:00 PM to 4:50 PM), book the next available i.e. Tuesday session that you can AND include a note like “Request check-in at (not before) 4:10pm Monday,” (or 4:20, 4:30, 4.40 or 4.50 PM)

Approval Process:

We process these special requests upon reopening. If all criteria are met, subject to availability, we aim to send a booking confirmation email.

Before Arrival:

• Non-Refundable Booking Fee (NRBF): Promptly pay the NRBF as requested in the confirmation email to finalise your booking, so we can plan for your arrival.

Limited Availability Warning:

Requests lacking requested vaccination details or for check-in requests more than 50 minutes before the session ends (e.g. 4pm is 60’ before a 5pm session ends), then such booking inquiries are not able to be processed and without further notice.

Important Notes:

• This process aims to accommodate last-minute bookings in the last 50 minutes of our sessions.
• Thank you for your patience as we do need time to process your request.

Our sessions:

https://whitsundaypetresort.com.au/trading-hours/

 

Adhering to these guidelines ensures a smooth reliable check-in experience for you and your pet.

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.